Let's call it the baby sitter's dilemma.
If you go to someone's house and pick up the TV remote, chances are, you won't know how it works.
You know the situation's bad when even a tech writer who also majored in physics at an Ivy League school is confused by her own TV remote.
"It's unbearable to me," moans Ars Technica writer Casey Johnston, of her remote's many cryptic buttons. "Sub.code? Comp/mix? I couldn't even tell you what one of those things do, but then assign them to the same button? It just doesn't make any sense."
So why, at a moment when both technology and TV shows are so terrific, are interfaces so clumsy and counterintuitive?
For the rest of the story: http://www.npr.org/blogs/alltechconsidered/2013/03/26/175262114/why-are-tv-remotes-so-terrible?sc=tw&cc=share